We ask for your email address so that the transport organisation who's responsible for your problem can write back to you, and also so that we can send you updates about your problem, and any other people's problems that you choose to support. Occasionally, reports posted on FixMyTransport generate press interest. In such cases, we will email you to pass along the journalist's contact details. There is no obligation to follow up on these, and we will not share your contact details without your consent. We will also, occasionally, send you information when we make changes to the site which will make it easier for you to overcome your transport problems. But we won't do anything else with your email address.
To make our service easier or more useful, we sometimes place small data files on your computer or mobile phone, known as cookies; many websites do this. We use this information to, for example, remember you have logged in so you don't need to do that on every page, or to measure how people use the website so we can improve it and make sure it works properly. Below, we list the cookies and services that this site can use.
|_fixmytransport_session||A random unique identifier||When web browser is closed, or 1 month if 'Remember me' is used|
|user_credentials||A random unique identifier and a numeric user identifier||When web browser is closed, or 1 month if 'Remember me' is used|
Measuring website usage (Google Analytics)We use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better. Google Analytics stores information such as what pages you visit, how long you are on the site, how you got here, what you click on, and information about your web browser. IP addresses are masked (only a portion is stored) and personal information is only reported in aggregate. We do not allow Google to use or share our analytics data for any purpose besides providing us with analytics information, and we recommend that any user of Google Analytics does the same.
If you’re unhappy with data about your visit to be used in this way, you can install the official browser plugin for blocking Google Analytics.
The cookies set by Google Analytics are as follows:
|__utma||Unique anonymous visitor ID||2 years|
|__utmb||Unique anonymous session ID||30 minutes|
|__utmz||Information on how the site was reached (e.g. direct or via a link/search/advertisement)||6 months|
|__utmx||Which variation of a page you are seeing if we are testing different versions to see which is best||2 years|
Google’s Official Statement about Analytics Data
We use Facebook on this site to make it quicker and easier to login to the site, and to share information with your friends. When you visit a site that uses a Facebook service, you’re telling Facebook that you visited. Facebook do not use this information to create any profile of your browsing behaviour, and data obtained by them in this manner is kept only for a short period and then deleted. For more information, please see Facebook's page on cookies, which is very clear and well-written.
If you’re unhappy with the idea of sharing the fact you visited our sites (and any other sites) with Facebook, you can install a Facebook blocker.
Bits of wording taken from the gov.uk cookies page (under the Open Government Licence).