FixMyTransport is now closed to new submissions. The site is available as an archive for you to browse, but you can no longer report problems. Find out more…

Initial problem

Hello there,

I'm currently on train ID: 390042, the 14.07 from Euston to Stafford.

I've just spent about 15 minutes trying to get the t-mobile wifi that I just paid for working. They key problem was that once I had paid it took me straight back to the login page as if I hadn't already paid (and recieved by confirmation of doing so), and denied my access.

Eventually I figured out that I needed to type in my access code. I did this using cut and paste, and it then showed me the error "closeERROR: The Internet is temporarily unavailable. Please try again later.". This happened a couple of times, until after a few refreshes and waiting a few minutes, typing the access code worked.

This is really far from a seamless experience - can you please tell me if you're working to imrprove this highly clunky experience? It really doesn't feel worth six quid as things stand.


Tom Steinberg

  • By Tom Steinberg on 13 Jul 2011
  • Sent to Virgin Trains on 13 Jul 2011
Top of page