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Initial problem

Hello there,

I'm currently on train ID: 390042, the 14.07 from Euston to Stafford.

I've just spent about 15 minutes trying to get the t-mobile wifi that I just paid for working. They key problem was that once I had paid it took me straight back to the login page as if I hadn't already paid (and recieved by confirmation of doing so), and denied my access.

Eventually I figured out that I needed to type in my access code. I did this using cut and paste, and it then showed me the error "closeERROR: The Internet is temporarily unavailable. Please try again later.". This happened a couple of times, until after a few refreshes and waiting a few minutes, typing the access code worked.

This is really far from a seamless experience - can you please tell me if you're working to imrprove this highly clunky experience? It really doesn't feel worth six quid as things stand.

thanks,

Tom Steinberg

Posted
  • By Tom Steinberg on 13 Jul 2011
  • Sent to Virgin Trains on 13 Jul 2011
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