On Sunday August 14th I tried to catch your 09.50 bus from Callander to Stirling, but it never turned up. I caught a First Edinburgh bus about an hour later, but because of connections later in my journey, the initial delay meant that I was two hours late reaching my destination in the south of England. Fortunately I had a flexible train ticket -- if I had had a train-specific advance purchase one, as I did when I made the same journey a year previously, I would have missed the train and had to pay more than £100 for a new ticket.
Please could you explain why the bus failed to appear that morning.
I tried phoning you at the time to ask about it, but there was no answer. I realise that it is not unreasonable for your office to be closed on a Sunday morning, but could you (or you jointly with other operators) perhaps have some system whereby if there is a problem with a bus service the driver can phone in and record a message for the public to hear when they phone? It is most frustrating to be waiting for a bus with no idea when or whether it might turn up.
- By Mark Palmer on 25 Sep 2011
- Sent to Wheelchair Access Vehicle Enterprise on 25 Sep 2011
Mark Palmer added an update
23:50 25 Jan 2012
I never had a reply, but on my next visit to the area in October, I found that the company concerned was no longer operating the route -- buses were being run by First Edinburgh instead.
[I answered 'no' to the second question because I hadn't used fixmytransport before -- I have reported problems by other means in the past]