cancelled bus

Initial problem

Dear Sir/Madam,

On Sunday August 14th I tried to catch your 09.50 bus from Callander to Stirling, but it never turned up. I caught a First Edinburgh bus about an hour later, but because of connections later in my journey, the initial delay meant that I was two hours late reaching my destination in the south of England. Fortunately I had a flexible train ticket -- if I had had a train-specific advance purchase one, as I did when I made the same journey a year previously, I would have missed the train and had to pay more than £100 for a new ticket.

Please could you explain why the bus failed to appear that morning.

I tried phoning you at the time to ask about it, but there was no answer. I realise that it is not unreasonable for your office to be closed on a Sunday morning, but could you (or you jointly with other operators) perhaps have some system whereby if there is a problem with a bus service the driver can phone in and record a message for the public to hear when they phone? It is most frustrating to be waiting for a bus with no idea when or whether it might turn up.

Mark Palmer.

Posted

• By Mark Palmer on 25 Sep 2011
• Sent to Wheelchair Access Vehicle Enterprise on 25 Sep 2011