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Initial problem

8.18am today from honor oak to caterham (?). On board display showed correct stations to Norwood Junction but then said SOUTH Croydon. This gave me a panic as I wanted to go to East Croydon for Gatwick. The automatic voice announcement then said London Bridge. The driver then said East Croydon.

What a shambles. Very stressful.

  • By David Davies on 27 Nov 2014
  • Sent to Southern on 27 Nov 2014
  • 1 David Davies added an update close 07:53 11 Jan 2015

    I received standard apologies from the train operator which completely missed my point. After my third email it was recognised. I was not particularly bothered about an apology - I wanted some explanation and reassurance that the problem would be looked into and avoided in future. Sorry, but not an encouraging experience.

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