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Initial problem

There is practically no signage for pedestrians walking to Waterloo station. Where there are signs, they point you in a certain direction and then leave you at a junction with no further signage. An example is getting to or from the South Bank. I thought it was a temporary thing whilst station refurbishment was going on but it must be over 10 years now and it is still awful.

Please could simple signs be put up in all directions within a quarter mile of the station to show pedestrians the best route to walk.

I ask the station manager to just try a simple task like coming over Waterloo bridge Southbound and then looking for signs to follow.

  • By Robert Burch on 26 Jan 2012
  • Sent to Network Rail on 26 Jan 2012
  • 1 Dave H added an update close 15:16 27 Jan 2012

    Those signs are a TfL or LB Lambeth issue. Ultimate solution (given massive pedestrian flow across York Road for South Bank and Hungerford Bridge/Waterloo Bridge) is to lobby for bridge and elevated route through to Exit 3 (over Mepham Street). Not NR's problem

  • 2 Robert Burch added an update close 19:18 11 Mar 2012

    I received this reply to the original posting.

    I find it hard to believe the complacency of this response. No private business would just say 'not my problem if people cannot find me'. They would be doing all they could to encourage or even pay the local council to do something about it. Why should they expect volunteers from amongst their customer base to do it for them via a mapping scheme? Words fail me.

    Dear Mr Burch

    Thank you for your e-mail sent to us from the Fix My Transport website and please accept my apologies for the delay in this response to you.

    I understand your frustrations regarding the signage on the approach to and around the station. However, we are only able to install signage within our station and on our property. Any other signage that does not belong to us is managed by the local authority.

    There is currently plenty of signage inside the station directing passengers to the appropriate exits. Outside of the station, I am aware that Transport for London are piloting a Legible London scheme around the Southbank in which they aim to provide clear signage and local walking maps at key locations throughout the area. This mapping scheme is replicated at bus stops and London Cycle Hire docking stations to try and encourage familiarity through consistency.

    More details of the scheme can be found here:

    I hope that you find this information useful.

    Kind regards

    Brian Wortman
    Communications Manager (Community Relations)
    Corporate Communications
    Network Rail

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