Initial problem

No through fares to Brigg are in the database for stations in the central part of South Yorkshire (Meadowhall, Rotherham, Swinton, Mexborough, Bolton, Thurnscoe, Goldthorpe, Chapletown). Is this an oversight?

Posted
  • By Gustav Fenk on 20 May 2012
  • Sent to Northern Rail on 20 May 2012
Updates
Update
  • 1 Peter Dixon added an update close 12:32 20 May 2012

    Hello Gustav

    FixMyTransport Volunteer here. To make it easier for Northern Rail and other parties to investigate, please could you confirn where you have checked/who you have asked for these fares?

    anorak
    admin
  • 2 Gustav Fenk added an update close 12:45 24 May 2012

    No through fares are listed in the ATOC Avantix Traveller NFM11 CD or on the brfares.com website. The National Rail website doesn't give any sensible through fares from Brigg or Kirton Lindsey to this group of stations.

  • 3 Peter Dixon added an update close 17:26 05 Jun 2012

    Hello Gustav

    Sorry for not getting back to you as soon as I would like to have. I was wondering if you had had any response from Northern Rail.

    Kind regards

    anorak
    admin
  • 4 Gustav Fenk added an update close 09:45 22 Jun 2012

    08 June 2012

    Our Reference NR/ 258457

    Dear xxxx

    Thank you for your e-mail, which I received recently.

    Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at customer.relations@northernrail.org.

    Thank you again for taking the trouble to contact me.

    Yours sincerely

    Debby Corbett
    Customer Relations Officer
    FREEPOST RLSL-ABEC-BGUU
    Northern Customer Relations
    First Floor, The Travel Centre
    City Railway Station
    Leeds
    LS1 4DY

    Tel 0845 00 00 125
    Fax 0113 2479 059

    http://www.northernrail.org

  • 5 Gustav Fenk added an update close 10:12 16 Jul 2012

    Dear xxxx

    Thank you for your e-mail, which I received recently.

    I have passed details to Dale Gidman, Northern's fares and yielding manager and below is his reply.

    It is to do with how fares are held within the system, for long distance flows fares are priced on clusters and Brigg is held within one of the clusters.

    The reason why there are only limited flows nearby is presumably to do with the fact you cannot actually get to Brigg etc as there is a very limited service to it - presumably my predecessors decided it was not worth creating flows to Brigg etc as a result.

    Thank you again for taking the trouble to contact me.

    Yours sincerely

    Debby Corbett
    Customer Relations Officer
    FREEPOST RLSL-ABEC-BGUU
    Northern Customer Relations
    First Floor, The Travel Centre
    City Railway Station
    Leeds
    LS1 4DY

  • 6 Gustav Fenk added an update close 10:50 16 Jul 2012

    MY RESPONSE:

    Dear Debby Corbett,

    thank-you for your reply.

    Although Brigg and Kirton Lindsey are only served by 3 trains each way on Saturdays, it is a relatively easy and reasonable journey for a passenger to/from South Yorkshire to make. All that is required is a change of trains at Sheffield or Barnetby. .

    It is a general principle of the National Rail network that through ticketing is available between any pair of stations. Why should Brigg and Kirton Lindsey be exempted from this? Through tickets from any station can be bought to stations with a lesser service than Brigg or Kirton, such as Denton, Teeside Airport or Pilning.

    The lack of through fares to Brigg and Kirton causes inconvenience to passengers, discourages the use of these stations and thereby reduces the case for retention or upgrade of their train service. Some may conclude that this is part of a "closure by stealth" agenda.

    I see no reason why fares for the South Yorkshire to Brigg /Kirton Lindsey flow cannot be set at the next fare review and through ticketing restored.

    Could you please pass my letter on to Dale Gidman for action and keep me informed of developments?

    Thanks for your help.

    Gustav Fenk.

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