Initial problem
Guard on the 15.13 train on 27 July, forced passenger off train at Huddersfield for not having purchased ticket at office However the passenger only had four minutes to return to the ticket office and get back the train. Staff at the ticket gates had already given him permission to board without a ticket, so it was unreasonable to not allow the passenger on the train. While it is accepted that the passenger should have purchased a ticket at the office, it was unreasonable for the guard to not serve the customer on a once hourly service.
Posted
- By Robert Burgess on 27 Jul 2012
- Sent to Northern Rail on 27 Jul 2012
Updates
Update-
1
Paul Hollinghurst added an update
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19:02 09 Oct 2012
Robert,
Out of interest, did you get an acknowledgement followed by a reply from Northern about this?
Best regards,
Paul (FixMyTransport Volunteer)
anorakadmin -
2
Robert Burgess added an update
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15:16 08 Mar 2013
On the 1513 service on 8/3/13 this same behavior was witnessed again. The guard bullied a passenger into leaving the train to get a ticket from the office with insufficient time for them to return to the train before departure. I appreciate passengers need to have tickets before boarding, but guards have a responsibility to act reasonably towards customers.
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3
Peter Dixon added an update
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13:48 10 Mar 2013
Hello Robert
I am one of the FixMyTransport volunteers
Why is the passenger getting on the train without a ticket?
A passenger should take into account the procurement of travel documents as part of their journey. However, if ticket office queues are failing to meet guidelines, then you should raise a complaint to the station operator, First Transpennine Express.
Kind regards
anorakadmin