I was taking my 2 year old grandaughter to Battersea Park, I am a pensioner so had pushchair and rucksack plus 2 year old. There is a big gap at Queenstown Road so had difficulty getting pushchair off. Fortunately a passenger helped but guard although he must have seen me getting off backwards closed doors on pushchair. Scary. Also had to get down steep flight of stairs with pushchair in one hand, child in other hand, rucksack on back, as no one around to help. Same thing on way back. Not impressive, glad I am not in a wheelchair.
- By C Doodson on 18 Sep 2012
- Sent to South West Trains on 18 Sep 2012
Paul Hollinghurst added an update
18:47 09 Oct 2012
Out of interest, did you get an acknowledgement followed by a reply from South West Trains about this?
There is some information about station accessibility here which may be of interest:
Sorry to hear you had an unsatisfactory experience.
Paul (FixMyTransport Volunteer)
- 2 C Doodson added an update close 08:33 30 Oct 2012
Peter Dixon added an update
09:43 30 Oct 2012
Hello C Doodson
If you are not happy with the response you have been provided with, you can raise your complaint with London Travelwatch who can investigate your complaint further.
The details for doing this are detailed on this page here