Queenstown Road (Battersea) Rail Station in Battersea
operated by South West Trains

Initial problem

I was taking my 2 year old grandaughter to Battersea Park, I am a pensioner so had pushchair and rucksack plus 2 year old. There is a big gap at Queenstown Road so had difficulty getting pushchair off. Fortunately a passenger helped but guard although he must have seen me getting off backwards closed doors on pushchair. Scary. Also had to get down steep flight of stairs with pushchair in one hand, child in other hand, rucksack on back, as no one around to help. Same thing on way back. Not impressive, glad I am not in a wheelchair.

Posted
  • By C Doodson on 18 Sep 2012
  • Sent to South West Trains on 18 Sep 2012
Updates
Update
  • 1 Paul Hollinghurst added an update close 18:47 09 Oct 2012

    Out of interest, did you get an acknowledgement followed by a reply from South West Trains about this?

    There is some information about station accessibility here which may be of interest:
    http://blog.fixmytransport.com/2012/09/10/railway-station-accessibility/
    Sorry to hear you had an unsatisfactory experience.

    Best regards,

    Paul (FixMyTransport Volunteer)

    anorak
    admin
  • 2 C Doodson added an update close 08:33 30 Oct 2012

    My biggest concern was that the guard closed the door on me whilst I was attempting to get a pushchair with child off. This problem was not even mentioned in the reply. I feel I have been brushed off just so you can tick the box.

  • 3 Peter Dixon added an update close 09:43 30 Oct 2012

    Hello C Doodson

    If you are not happy with the response you have been provided with, you can raise your complaint with London Travelwatch who can investigate your complaint further.

    The details for doing this are detailed on this page here

    http://www.londontravelwatch.org.uk/complaints/appeals

    Kind regards

    anorak
    admin
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