On Friday 26th. September 2012 the 14-40 departure from Salisbury to Bristol was 10 minutes late departing and consisted of only two older coaches. It was packed solid all the way to Bristol and was the most unpleasant train journey I have had for a long while though I did manage to get a seat. The PA system was garbled and it seems at Bristol ( 20 minutes late) everyone going on to Cardiff had to get onto a three coach train from another platform though you could barely understand the announcement. It seems that the two carriages then became the 1600 (or thereabouts) stopping train to Taunton.
Obviously the use of the two carriage service was therefore a means to an end of moving rolling stock. Passenger convenience and comfort, as ever with First Great Western, was their last consideration. The company is a total disgrace and god help Virgin customers when they take over that service!
- By Dr Shapland on 29 Sep 2012
- Sent to First Great Western Railway on 29 Sep 2012
Dr Shapland added an update
20:53 10 Nov 2012
Dubious if my complaint had any effect. I received a reply and apology from Martine Offer, a Customer Services Advisor telling me nothing that I did not already know.
As far as I can make out First Great Western operate in a world of their own far removed from the reality of operating a reliable and comfortable train service for which their passengers pay for and reasonably expect..
Peter Dixon added an update
11:05 11 Nov 2012
I am one of the FixMyTransport volunteers.
There are two options open to you. However, neither option is likely to deliver an immediate solution because the UK currently has a rolling stock shortage of Diesel Trains.
If you are unhappy with your complaint, you can go to Passenger Focus, who can examine your complaint again.
You can also contact your MP using our sister website WritetoThem (http://www.writetothem.com/).
The reason is that you can make it clear that this is a matter that affects you and also is something that you will consider at the next general election when standing in the election booth.
The ulterior motive is to get your MP to also chip in during debates and meetings about rail transport, so that it is made clear to the Department for Transport of the need for additional rail capacity.
I hope this helps