London Kings Cross Rail Station

Problems reported at this station

Get updates on issues here

• 

  Actually tell people where to buy tickets in the new Kings Cross

  So the new Kings Cross is very shiny and lovely. However, when you walk in the massive new mai...

  by Tom Steinberg

  Started:

  22 Mar 21:00

  Supporters:

  4

  Status:

  Current

• 

  Fix this: Lack of customer support

  There were major problems at Kings Cross on 19th. There were about 15 East Coast staff there to h...

  by Dee Roberts

  Started:

  22 Feb 14:00

  Supporters:

  1

  Status:

  Current

• 

  Install better ticket machines

  Yesterday I went to Kings Cross station to collect some tickets I had booked for a future journey...

  by Simon Brandon

  Started:

  08 May 22:11

  Supporters:

  2

  Status:

  Current

• 

  Provide an e-ticket scanning mechanism at the new ticket gates

  The recently installed ticket gates in the Platform 1 & 2 area of Kings Cross Station don't appea...

  by K Dillon

  Started:

  31 Aug 12:33

  Supporters:

  3

  Status:

  Fixed

• 

  Install proper seating in the new concourse at Kings Cross

  Network rail expects their disabled passengers waiting to find out which random platform their tr...

  by Katie Lucas

  Started:

  05 May 17:17

  Supporters:

  3

  Status:

  Current

• 

  Set the tidal flow escalator at Kings Cross consistently

  The single escalator between the new concourse and the new Underground concourse is usually set f...

  by Ganesh Sittampalam

  Started:

  25 Jun 18:40

  Supporters:

  1

  Status:

  Fixed

• 

  Provide a few entrance ticket barriers in the old concourse at Kings Cross

  Please provide a small number of ticket barriers for entrance to the platforms at the eastern end...

  by Ganesh Sittampalam

  Started:

  21 Jun 21:37

  Supporters:

  2

  Status:

  Fixed

• 

  Correct the King's Cross Taxi sign..although I sincerely hope they already have!

  Please can you correct the 'Taxi' sign at King's Cross Station. My friend sent me a picture of it...

  by Miriam Hiraman

  Started:

  28 Jul 19:17

  Supporters:

  1

  Status:

  Current

• 

  Let passengers know which platform their train is leaving from in good time.

  The boards at King's Cross frequently wait until the very last minute before announcing which pla...

  by Anna Langley

  Started:

  22 Sep 14:11

  Supporters:

  9

  Status:

  Current

• 

  Fix this: Offensive Staff

  I was traveling from Cambridge to London on 19.15pm train yesterday. Happened that I failed to ch...

  by Kat Bialko

  Started:

  12 Oct 10:08

  Supporters:

  1

  Status:

  Current

• 

  Improve the customer service in King's Cross ticket office

  I bought tickets in King's Cross from a very rude, dismissive man behind the desk, who didn't sho...

  by Sarah Campbell

  Started:

  31 Aug 14:04

  Supporters:

  1

  Status:

  Current

• 

  Waiting at KingsCross

  Waiting at KingsCross is one of the most unpleasant experiences in the country: no facilities, no...

  by Mike Seymour

  Added:

  31 Aug 15:49

  Status:

  Current

• 

  Logically impossible validity instructions

  Hi there If you use the East Coast ticket machines at King's Cross station to buy an off-peak ...

  by Anna Smith

  Added:

  22 Jul 10:03

  Status:

  Current

Timetables

FixMyTransport is a site aimed primarily at reporting problems on public transport. We provide maps to make that easier, but for up-to-date timetabling and detailed route information, you should use the operator's website or National Rail Enquiries. For planning journeys, you may find TransportDirect useful.